(Q) What are LED's?
(A) LED stands for "Light Emitting Diodes". LED's are highly efficient at distributing light, have a very long life span, and rarely burn out. Environmental benefits include they're very low cost to operate and the fact that they contain no mercury, unlike fluorescent bulbs.
(Q) How long will it take to get my illuminated address sign?
(A) Manufacturing requires approximately 5 business days from receipt of order. Your sign will then be shipped via ground service which takes approximately 8-10 days (North American ship to locations).
(Q) Is shipping included in the price?
(A) Yes shipping is included within Continental North America excluding Alaska, Hawaii, and Newfoundland.
(Q) Do you ship outside of continental North America?
(A) Yes, we can ship to any location however freight charges will vary, please email for further details.
(Q) How big is the sign?
(A) 12" x 8"
(Q) How do I install my sign once it arrives?
(A) A set of instructions will be provided in the shipping box. They also can be downloaded from this website.
(Q) What is the warranty on the address sign?
(A) We provide a one (1) year warranty on all illuminated address signs. Please click here for terms and conditions.
(Q) What is your return policy?
(A) Due to the fact that this is a custom product - refund requests / returns are not permitted. However, we want you to love your sign for many years and will help you with any technical issues or repair requests that may be needed. Please contact us here and we will do our best to answer all your questions.
(Q) What do you do with my personal information that I have provided you?
(A) Any personal information entered on this site including addresses, phone numbers and credit card information serves for the purposes of this transaction only. Your information will never be shared or sold.
(Q) What type of care and maintenance does the illuminated address sign require?
(A) Maintenance of the address sign is very simple. Dampen a soft cotton cloth ( do not use paper based material as it may scratch the surface) with a window type cleaner and gently wipe the front surface.
(Q) Do I need to assemble the sign?
(A) All address signs come preassembled. Mounting is required.
(Q) How do I mount / hang the address sign?
(A) A detailed instruction sheet has been provided in the packaging. It is available for download here. On average, it takes approximately 30 minutes to 1 hour to mount the sign and requires basic hand tools.
(Q) Are there professional installation services available?
(A) If you do not wish to install the sign yourself, we recommend that you contact a licensed Electrician who will be able to take care of that for you.
(Q) I’ve installed the address sign but the sign does not illuminate?
(A) Check to ensure that the barrel connection between the sign and the power adapter are securely seated together. Check to see if there is power coming from the electrical outlet being used (plug in a device you know works and check to see if that unit powers on).
(Q) How long is the length of the cord that come with my sign?
(A) The cord supplied with the LED illuminated address sign is 18' in length. Addition cord length can be purchased through http://www.cordsplus.com/pages/2.5mm_extension.html. Part number is "801" and is available in lengths of 3, 6, 12, 18, 24, 30, 36, and 48 feet.
(Q) Where is a good place to mount my address sign?
(A) For those that have a garage attached to the front of the house, we've had past clients mount their signs above the garage door and run the cord into to the garage as there usually is an electrical outlet readily available which powers the garage door opener.